The key to a useful assistant isn’t how smart the AI is — it’s what it knows.
Training your assistant on company knowledge means giving it the same foundation your team has: internal documents, policies, client notes, and shared processes. This isn’t “AI training” in the old machine-learning sense — it’s more like teaching your assistant.
Start by collecting your sources. Gather your internal wikis, documentation, FAQs, and notes. Then, decide what’s relevant. Not everything belongs — some content is outdated or sensitive.
Next, structure your knowledge base. Group related materials so the assistant can understand context (“product documentation,” “marketing guidelines,” “legal policies”).
Once uploaded, you can guide behavior through instructions: “When in doubt, ask for clarification,” or “Always include a link to the source.” These prompts shape the assistant’s personality and accuracy.
Over time, keep refining. Add new content, review its answers, and correct misunderstandings. Treat it like onboarding a new hire — the more you teach it, the better it gets.
When done right, your AI assistant becomes a living, searchable memory of your company — always up to date, always available.